Be the
frontline hero
Our Story
Solving Retail Complexity
Wireless retail operators under pressure
realtime, formally known as Realtime Technologies, was founded in 2013, bravely seizing on the opportunity to help solve the increasing struggle by wireless retail operators to meet rising customer expectations and impatience with complexity at point of sale and in-store. Organic customer growth was slowing, churn and customer complaints were rising.
With an absence of customizable, enterprise-grade point-of-sale software capable of dramatically reducing store transaction times and complexity, realtime stepped up with their proprietary RTPOS SaaS platform to help solve one of the industry’s greatest challenges.
Becoming the Leader
Rapid growth and market expansion begins
realtime was quickly able to provide some of America’s largest telecom operators and their retail stores a cost-effective solution at scale that delivered consistent, repeatable, and superior customer experiences for their frontline teams and their customers.
Arriving as the trusted partner to Fortune 100's
The company’s place as a preferred and exclusive software IT vendor serving Fortune 100 telecom operators was secured. With a unique focus on customizable POS and sales support technology for the underserved indirect and prepaid channels in wireless retail, realtime quickly became the company of choice for thousands of dealer stores across America.
Expanding into Fintech
Becoming a one-stop shop for wireless retailers
In 2022, in response to our largest customers looking for further efficiencies in the customer experience delivered by wireless retail stores, realtime acquired InComm Agent Solutions (IAS) from InComm Payments, a long-standing payment processing platform. This acquisition not only catapulted the company into the payments and fintech industry as a credible new innovator, it also enabled a one-stop e-commerce solution to be delivered to our customers. The frontline was now empowered with a formidable toolkit of point-of-sale, business intelligence, sales support, and payments technology to handle the majority of customer needs in a retail store environment
— All from one integrated and trusted software IT vendor.
Security and Reliability
The backbone of US wireless retail operations
With our technology, teams, and data center infrastructure all based onshore in the US, realtime’s public enterprise customers had certainty and peace of mind when it comes to their critical security and ongoing service requirements.
INDUSTRY IMPACT
Fast forward to 2025, the company now serves over
ensuring a superior and seamless retail store experience is delivered more often in an industry essential to everyone.
Mission
To be the trusted partner for customized retail wireless software solutions that deliver high value, high speed, personalized customer experiences every day. To be relentless innovators, dependable companions, and providers of a secure and reliable service to the world’s largest carriers.
Vision
Lead a world where complex retail wireless transactions are fast, secure and reliable for all stakeholders – carriers, frontline teams, and consumers.
Our milestones
2013
Shaping world-class experiences in wireless retail
Experience a partnership built on expertise, innovation, and seamless execution—supporting your frontline excellence and strategic growth.
Speed and delivery of ongoing business operations
Value-conscious collaborators
Reliable, responsible, and trustworthy companions
Relentless innovator
Champions of customer experience
Our impact
We’re transforming wireless retail with smarter, faster, and more effective solutions.
Real achievements
Ranked 962 on the 2024 Inc 5000's list of America's fastest growing private companies
Trust – Built In – proven security, privacy, and compliance with AICPA SOC
Achieved committed rating in 2024 from EcoVadis for sustainability
Our team
Trust
We build a culture of trust through the actions of transparency, open communication, delivering on commitments, and dependability for our customers, partners and our employees
Commitment
We believe in showing up with purpose, passion, and persistence. Driven by a deep sense of responsibility, our employees take ownership, follow through, and go the extra mile—for each other and for our customers. Their success is our success—and we’re all in
Integrity
We hold ourselves and each other accountable to always act honestly, ethically, and authentically no matter the context - this is our way of doing business
Team-First Attitude
We prioritize the success of the team over individual achievements, embracing collaboration, trust, and shared accountability to do what is best for our company and our stakeholders
ESG Policies
Leading responsibly
We promote sustainability by reducing our carbon footprint through remote work policies, minimizing travel emissions, and implementing electronic waste recycling programs.
We foster diversity, equity, and inclusion at all organizational levels, exemplified by our minority-represented leadership, community involvement initiatives, and employee development programs like RT University.
We ensure ethical operations through a centralized compliance program, quarterly ESG committee reviews, and transparent disclosures to stakeholders.
